Contact & Locations
New England Hand Associates has several convenient locations that are close to where you live or work, so you won’t have to travel into Boston to be seen by expert orthopedic surgeons like Dr. Brunelli and Dr. Dietz. Call (508) 872-7881 to be seen in our Framingham, Milford, and Concord offices.
The friendly staff at New England Hand Associates welcomes your inquiry, and is ready to provide you with the care you need. If you have any questions about our services, please call our office at (508) 872-7881 to request an appointment.
Location and Phone
Phone: (508) 872-7881 (all office locations)
- Framingham, Concord, and Westford: (508) 872-9545
- Milford: (508) 482-9492
Main Office Locations:
MetroWest Wellness Center
761 Worcester Road, 3rd Floor
Framingham, MA 01701
321 Fortune Blvd, Suite 104
Milford, MA 01757
Satellite Office Locations:
EMERSON HOSPITAL CENTER FOR SPECIALTY CARE
54 Baker Avenue Extension, Suite 203
Concord, MA 01742
WESTFORD HEALTH CENTER
133 Littleton Road, Suite 208
Westford MA 01886
Regular office visits are available by appointment only. Our office hours may vary by location. Our main office hours (Framingham and Milford) are as follows:
- Monday – Thursday: 8:00 AM to 5:00 PM
- Friday: 8:00 AM to 4:00 PM
Please call our main office in Framingham at (508) 872-7881 for more details.
At New England Hand Associates, we accept most major health insurance plans, including:
- Aetna Health Plan
- Blue Cross/BlueShield
- Cigna Healthcare
- Coventry/First Health
- Fallon Community Health Plan
- Harvard Pilgrim HealthCare [except Stride]
- Minuteman Health
- Neighborhood Health Plan [Commercial Only]
- Tricare Standard [not Prime]
- Tufts Health Plan
- United Healthcare
and certain managed Medicaid plans such as:
- Fallon Direct Care
- Tufts Network Health & Together
- United Healthcare Community Plan.
The following are some of the insurances we do not participate with and will be happy to see you as an out-of-network patient.
- BMC HealthNet Plan
- MassHealth Standard
- Medicare Commonwealth Care
- MVP Healthcare
- Neighborhood Health Plan [MassHealth/Medicaid]
- Prime Health Services
- Steward/Cambridge Alliance
- Stride [HPHC]
- Ultra Benefits Plan
As an out-of-network patient, you would reimburse us directly at the time of service and submit the claim to your insurance company for reimbursement. Please contact your insurance company to find out if we participate with your specific insurance plan and product and for details on receiving care from an out-of-network provider.
If your insurance plan requires you to pay co-payment, co-insurance, and/or deductible amounts, you will need to pay these at the time of your visit. You may also be asked to pay a surgical deposit for plans with unmet, high deductibles. For your convenience we accept cash, checks, Visa, MasterCard, Discover, and American Express.
Please remember, if your plan requires you to obtain a referral to New England Hand Associates, it is your responsibility to make sure this has been requested prior to your appointment with us. For more information on how HMO/Referral plans work.
Please bring your insurance card and a government-issued photo ID with you on the day of your visit. Please also bring any x-rays or MRIs/CTs (films or discs) related to the issue for which you are being seen. If you are a new patient, please arrive at least 15 minutes early to complete paperwork and pre-register. You can save time by printing out the forms and completing them before your visit. Please click here. Dress appropriately for your appointment; this will allow easy access to the injured area (such as for a shoulder examination).
Insurance coverage tends to be very complicated, so if you have a question related to your insurance, please contact our office staff at (508) 872-7881. If you have a question concerning your bill, you can speak with a representative of our billing company at (866) 831-1190. Please refer to client #418.
If your insurance is an HMO or other managed care plan that requires you to obtain a referral from your primary care physician for orthopedic care, hand therapy, or any other services we offer, this referral must be obtained before you can be seen for an office visit. Please coordinate this with your primary care physician in advance. Appointments may be rescheduled by us if the required referrals are not received in our office by the time of your appointment.
In the event of a life-threatening medical emergency, call emergency medical services at 911 immediately. DO NOT WAIT! Inform the emergency room staff that you are a patient of New England Hand Associates and they will contact us.
If you have an urgent medical need and need to speak with one of our physicians outside of regular office hours, please call our main office in Framingham at (508) 872-7881. A doctor is on-call 24 hours a day. Your call will be returned as promptly as possible. Please note: if you have a life-threatening emergency, please dial emergency medical services at 911 immediately or seek care at your closest emergency room.
The surgeons at New England Hand Associates have admitting privileges and affiliations at the following hospitals and surgery centers:
- MetroWest Medical Center (Framingham and Natick, MA campuses)
- Milford Regional Medical Center (Milford, MA)
- Emerson Hospital (Concord, MA)
Prescriptions and refills for established patients of New England Hand Associates are routinely issued during our regular office hours, Monday through Friday (see above). You can make your request by calling our office at (508) 872-7881. Please provide us with at least twenty-four (24) hours advance notice and have both the medication dosage and pharmacy telephone number available. Please note: no narcotic prescriptions or refills will be given after hours or on weekends.
See one of our expert hand surgeons today or call our main office at (508) 872-7881 to request an appointment. With four locations in Framingham, Milford, Concord, and Westford, we’ll find a time and an office that’s convenient for you.
New England Hand Associates complies with applicable Federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, or sex. Click HERE for more information.